Terms & Privacy

Our Company Policies

At Team313 Ltd , we value transparency, integrity, and long-term partnerships. The following policies outline how we protect client data, manage projects, and ensure fair and ethical business practices. All policies comply with UK GDPR standards and are designed to build trust at every step.

Policy 01 — Data Protection & Confidentiality

At Team 313 Ltd , safeguarding client data and intellectual property is at the core of our operations. As a London-based digital agency offering web design, branding, automation, and AI-powered solutions, we handle sensitive information daily — from creative assets to business insights. We operate under full UK GDPR compliance and follow strict internal procedures to ensure all personal, financial, and project data remain secure and private.

All communications, design files, databases, and project documentation are stored using encrypted systems and accessible only to authorized team members. No information is ever shared, sold, or disclosed to third parties without explicit written approval from the client. Every member of our staff, contractor, and AI-integration partner is bound by a signed Non-Disclosure Agreement (NDA) that legally enforces confidentiality across all projects.

Clients retain full control of their data at all times. Upon request, Team 313 Ltd will provide data export, transfer, or deletion in accordance with GDPR Article 17 (“Right to Erasure”). We regularly review and update our security protocols to meet modern digital-safety standards — including cloud-storage encryption, password rotation, and restricted-access policies.

Our commitment to data protection, privacy, and ethical digital practice ensures that every collaboration with Team 313 Ltd remains secure, transparent, and professionally managed. Whether you are a small business or an enterprise client, your information is treated with the highest level of confidentiality and respect.

Policy 02 — Project Ownership & Copyright

At Team 313 Ltd , we believe that creative ownership belongs to those who invest in it. Once a project is completed and the final payment is received, 100% ownership and copyright of all approved designs, source files, written content, code, and creative assets are transferred directly to the client. This ensures that your business maintains full control and legal rights over all deliverables produced by our agency.

Our clients receive unrestricted access to their project files, including brand logos, website code, visual assets, and AI-driven automation tools. Team 313 Ltd does not retain or reuse any client-specific design, brand concept, or proprietary code after final delivery — guaranteeing complete creative independence for your business.

We operate under UK intellectual property laws and ensure all our deliverables are original, custom-built, and free of third-party copyright conflicts. Should a project involve licensed materials (such as fonts, stock images, or plug-ins), we provide transparent documentation outlining the license type and usage rights to maintain full legal clarity.

While we occasionally request permission to showcase completed projects in our online portfolio or case studies, this is always done with the client’s explicit written consent. If the client prefers confidentiality, Team 313 Ltd will fully respect that choice and refrain from publishing or referencing the project in any marketing material.

Our goal is to build trust through transparency, professionalism, and respect for intellectual property. By clearly defining ownership terms, Team 313 Ltd ensures that your investment results in assets that are truly yours — unique, valuable, and free from any hidden dependencies or creative restrictions.

Policy 03 — Revision & Satisfaction Guarantee

At Team 313 Ltd , we believe that great results come from collaboration, communication, and continuous refinement. Every project we take on — whether it’s web design, AI automation, branding, or social media strategy — includes structured revision rounds to make sure the final outcome aligns perfectly with your goals and expectations.

Our revision process is clearly defined in the initial proposal and agreement, ensuring both parties understand the number of revisions included and the delivery timeline. During these revisions, we welcome detailed feedback and suggestions, encouraging clients to review layouts, visuals, and functionality before final approval. This structured workflow ensures your creative vision is implemented accurately and efficiently.

Once the approved scope has been achieved, Team 313 provides additional changes or extra revisions through a transparent add-on pricing structure. There are no hidden costs — clients are informed of all fees in advance to maintain complete financial and creative clarity. We treat every project as a long-term partnership, not a one-time transaction.

Our Satisfaction Guarantee means that we don’t consider a project complete until it meets the professional standards promised in our proposal. If adjustments are required to bring the project in line with its approved objectives, our team continues refining it until the client is fully satisfied within the agreed scope.

This policy reflects our dedication to delivering exceptional quality, transparency, and accountability. Whether developing a custom booking tool, a high-performance website, or a viral content campaign , Team 313 Ltd ensures every client walks away confident, satisfied, and proud of the final result.

Policy 04 — Refund & Fair Resolution

At Team 313 Ltd , our goal is to deliver outstanding digital solutions with integrity and accountability. We value long-term relationships with our clients and operate under a Fair Resolution Policy to ensure that every situation — from project delays to unforeseen technical issues — is managed transparently and professionally.

If a project cannot be completed due to an internal issue or operational limitation on our part, Team 313 Ltd may issue a partial or full refund based on the portion of work completed and approved by the client. This ensures fairness while maintaining respect for the time and resources invested by both parties.

Refund requests are assessed on a case-by-case basis through a documented review with the assigned project manager . All communication regarding refunds, billing disputes, or milestone adjustments is handled formally through email or our client portal to ensure a clear and verifiable record.

Refunds are not applicable once final deliverables (such as logo source files, website code, booking tool, or campaign assets) have been approved, handed over, or made live. This aligns with standard UK creative and digital industry policies where services are custom-built and non-returnable once delivered.

In rare cases of disagreement, Team 313 Ltd encourages open communication and mediation to reach a mutually beneficial outcome. We do not rely on generic resolution forms — instead, every client works directly with a responsible manager who ensures fairness, empathy, and professionalism throughout the process.

Our Refund & Fair Resolution Policy reflects our dedication to trust, transparency, and client satisfaction. We strive to ensure that every engagement with Team 313 Ltd ends with clarity, respect, and confidence in our process — even when challenges arise.

Policy 05 — Non-Disclosure Agreement (NDA)

At Team 313 Ltd , confidentiality is not just a policy — it’s a professional obligation. Every project we undertake, from branding and web development to AI automation and digital marketing , is protected under a binding Non-Disclosure Agreement (NDA) to safeguard our clients’ business information and creative assets.

Before any sensitive data or project documentation is shared, all internal team members, contractors, and trusted partners sign an NDA that legally prohibits the sharing, discussion, or reproduction of any client material without written consent. This includes — but is not limited to — design concepts, business strategies, customer databases, automation workflows, and proprietary technology integrations.

We recognize that many of our clients operate in competitive industries where ideas, branding, and innovations hold significant commercial value. For this reason, Team 313 Ltd guarantees absolute confidentiality across every stage of collaboration — from initial consultation to final project delivery.

All communication, digital assets, and project files are stored on encrypted systems and protected with access controls. Only authorized personnel involved in the specific project can view or edit related materials. We never disclose client names, project details, or internal strategies publicly unless we receive explicit written permission to feature the work in our portfolio.

This NDA Policy ensures that every client — from startups to established enterprises — can work with Team 313 Ltd in complete confidence, knowing their intellectual property and sensitive business information will remain secure, private, and fully protected at all times.

Our commitment to confidentiality forms the foundation of our reputation as a trusted UK digital and AI solutions agency . We treat your brand as if it were our own — with discretion, respect, and integrity.

Policy 06 — Payment & Billing Transparency

At Team 313 Ltd , we believe that transparency builds trust. Every project — whether it’s a website, branding package, AI automation, or custom booking tool — begins with a clear and itemized quotation. Our clients know exactly what they are paying for before any work begins.

Each invoice issued by Team 313 Ltd outlines all key details including deliverables, timelines, costs, and payment stages . We never include hidden fees, service markups, or surprise charges. This policy ensures that our clients can budget with full confidence and plan their digital investments strategically.

We support secure payment methods such as UK bank transfer, Stripe, and PayPal , offering global accessibility and financial safety for all transactions. All billing records are maintained confidentially and can be accessed upon request. For recurring services like maintenance, hosting, or AI-based automation, invoices are sent in advance with clear renewal terms.

Our project contracts typically follow a milestone-based payment structure. An initial deposit activates the project, followed by scheduled payments tied to development phases — ensuring both accountability and performance at each stage. This approach balances protection for both the client and our agency, allowing steady progress and measurable results.

In case of delayed or missed payments, clients are always informed before any project pauses. We believe in professional communication and fair collaboration — never penalties or surprises. However, consistent late payments may impact timelines or access to final deliverables until balances are cleared.

By maintaining full billing transparency, Team 313 Ltd reinforces its core value of ethical business practice. We aim to make every transaction clear, secure, and built on mutual respect — ensuring that our clients feel confident and supported throughout their digital journey.

Policy 07 — Post-Project Support & Maintenance

At Team 313 Ltd , our relationship with clients doesn’t end at delivery — it evolves. Every completed project comes with a commitment to continued reliability, performance, and growth support. We believe that long-term digital success depends on consistent care, updates, and optimization.

Once your website, booking tool, or automation system goes live, our team remains available for ongoing technical assistance and improvements. Clients can request updates, security patches, feature upgrades, or content adjustments at any time through our streamlined support system. This ensures that your digital presence remains up-to-date, secure, and competitive in a constantly evolving online landscape.

For website clients, we offer optional maintenance packages that include performance monitoring, bug fixes, and content management. For automation clients, we provide continuous oversight of AI workflows — ensuring your booking tools, chat systems, and integrations run flawlessly and adapt as your business grows. Each maintenance plan is fully customizable based on your operational needs.

Our AI-powered support tools enable faster issue detection and proactive solutions — minimizing downtime and maximizing performance. From analytics tracking to user experience improvements, Team 313 ensures that your digital assets stay aligned with your evolving business goals.

We maintain transparent communication throughout the post-project phase. All support requests are logged, tracked, and resolved under agreed timelines. Clients are always informed before implementing any paid updates or add-on features — keeping cost clarity and trust at the forefront.

At Team 313 Ltd , we don’t just deliver projects — we build partnerships. Our post-project support is designed to make sure your investment continues to deliver results long after launch. Whether it’s an AI automation update, a design refresh, or strategic guidance, our team remains your ongoing digital ally.

All text, images, and materials on this site are the property of Team 313 and may not be copied or reproduced without permission. By continuing to browse our website, you accept these terms and our privacy practices. For any questions, please contact us at Contact@team313.co.uk or via WhatsApp: +44 7428 411517 .